Please consider the case of Westcan, starting from Page 96,and answer the following questions.
a. What was the trigger for Training Needs Analysis(TNA) inthis case, what else could constitute a Training Needs Analysis ina company in general.
b. What is the Organizational Performance Gap(OPG) in thiscase?
c. Please explain the difference between OPG and PerformanceGap (PG), and give an example of both for the Westcan, you mayspecualate about the possibilities to represent the examples forPG.
d. What types of Data Sources listed in Table 4-1 would bebest suitable to address the OPG in Westcan case, please list atleast three sources for data and state
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