Phoenix Computer manufactures and sells personal computersdirectly to customers. Or-
ders are accepted by phone and through the company’s website.Phoenix will be intro-
ducing several new laptop models over the next few months andmanagement recognizes
a need to develop technical support personnel to specialize inthe new laptop systems.
One option being considered is to hire new employees and putthem through a three-
month training program. Another option is to put currentcustomer service specialists
through a two-month training program on the new laptop models.Phoenix estimates that
the need for laptop specialists will grow from 0 to 100 duringthe months of May through
September as follows: May—20; June—30; July—85; August—85;
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