In chapter 8 (Managing for Quality and Performance Excellence, 9th Edition), the authors reveal three defect categories utilized by various manufacturing firms. List these three defect categories, briefly describe and give an example for each defect, and explain differences between these categories.
Expert Answer
In the manufacturing industry, quality defects are categorized into three principal classes – minor, major and critical
Minor defects are small defects but are commonly irrelevant issues that don’t influence the function of the item. The customer would not return the product if found these kinds of defects in the product. For example, A Light abrasion
OR
PayPal Gateway not configured
OR
PayPal Gateway not configured