If you’ve ever been to Panera Bread, you know you’ll find great tasting breads, bagels, and sweets, steaming coffee, egg soufflés, healthy and hearty soups and sandwiches, cozy booths, and an unhurried atmosphere for talking with friends or working on a laptop. That’s all part of the Panera “experience,” the result of a well-planned and well-executed formula of quality food, reasonable prices, and excellent customer service. In creating Panera, founder and CEO Ron Shaich wanted the best of both worlds: restaurants that offered nourishing food with the speed of fast food and the engaging environment of a sit-down venue. Over
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