Class: Personnel and Organizational Psychology
Chapter 14 – Organizational Theory and Development
10. Nevaeh is a managerlin a home décor store. Last year, her employees treated customers with disdain. Nevaeh subsequently fired employees who demonstrated poor customer service, and promoted those who did. Now providing good customer service is something that employees do natural and automatically. According to Lewin’s change model, Nevaeh’s store is at what step? ly a. Refreezing b. Moving c. Changing d. Unfreezing 11. Which of the following would NOT likely be a goal with teambuilding? Improving supervisor-subordinate relations a. b. Clarifying team member responsibilities Developing a mission Involving
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