(Answered) : Case Study – SIGNODE Component Manufacturing SIGNODE Component Manufacturing (SIGNODE) was a second-tier component supplier to the

Case Study – SIGNODE Component Manufacturing SIGNODE Component Manufacturing (SIGNODE) was a second-tier component supplier to the auto industry. Their largest customer was General Motors (GM). SIGNODE had a reputation for delivering a quality product. During the 1980s and the early 1990s, SIGNODE’s business grew because of its commitment to quality. Emphasis was on manufacturing operations, and few attempts were made to use project management. All work was controlled by line managers who, more often than not, were overburdened with work. The culture at SIGNODE underwent a rude awakening in 1996. In the summer of 1996, GM established four product