3. Prepare a service blueprint for each of these banking transactions: a. Makc a savings deposit using a teller. b. Apply for a home equity loan.
Expert Answer
BLUE PRINT OF ( making a saving deposite using a teller )
CUSTOMER ACTION
Arival of customer and find out deposite ticket
Wait in line if it is necessary
Hand teller cash and check & deposite ticket
Next , receive receipt
Finally, leave from there
CONTACT PERSON
Teller greets customers.
Teller checks cash and enters amount.
Teller prints out receipt and hand out to customers
BACKSTAGE CONTACTS
Account is automatically updated
SUPPORT
Lunch and rest breaks should be managed based on waiting lines.
Cash should be
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