20. In times of cr a. Decentralized b. Centralized at the bottom c. Centralized at the top d. Spread through a wide span of management e. Flat 21. In customer specienduction firms produce goods in batches of one or a few products desi customer specification. a. service b. customer-induced c. continuous process d. small batch e. Mass 22. refers to the fact that services are perishable and cannot be stored in inventor a. Boundarylessness b. Tangible output c. Intangible output d. Flexible operations e. Centralization
Expert Answer
20. C. Centralized at the top.
Explanation: At the time of crisis, there
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