10. O High and low customer contact aspects of the service Low and high value-added aspects of the service O O Those parts of the service performed before payment from those performed after payment O Customers desiring good service and customers unconcerned with service quality. Standardized elements of the service and those distinctive customized aspects of the service. 名。
Expert Answer
Question 74 a:- The service blueprint makes a distinction between:
Answer:- Standardized elements of the service and those distinctive customized aspects of the service.
The main idea of service blueprinting is to get customers’ perspectives into the service design and
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