5. Northern Oregon has suggested that the other divisions of thecompany use a policy of using kiosks and staffing agencies ratherthan using the more “touchy-feely” method of relying on referrals.Does this division have a point? What would the effect of otherregions increasing their use of the more formal methods of hiringbe? 6. Tanglewood’s top management is highly committed to improvingcustomer service quality, and proposes that simply finding thecheapest way to hire is not sufficient. Besides costs andretention, what other measures of employee performance would begood “bottom line” metrics for the quality of a recruiting method?How might the managerial focus groups’
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