1.If you were a General Manager, what kind of guest relationstraining would you provide to your employees? What are someprinciples you would incorporate into the training?2.What would you do to address a labor shortage problem inyour hotel? First think about tactics you might use to retaincurrent employees.(If they didn’t leave, there would be less needto recruit new staff) Then think about tactics you could use torecruit new employees.3.The chapter briefly discusses career opportunities in thelodging industry. What progressively responsible positions wouldyou like to attain? What would you need to do beginning now, toprepare yourself for these positions?
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