1. Discuss how a manager can control employees to make necessarychanges in an HCO.
2. How do you feel about using intuition rather than rationalthinking to make decisions?
3. Compare and contrast radical change and incrementalchange.
4. Discuss how nonverbal communication is important formanagers.
Expert Answer
1. Recruit for New Roles
New roles and skills requirements are emerging in an environmentof HCAHPS, population health, ACOs, and the rapid growth of expressretail and urgent care facilities. Healthcare organizations willneed RNs who can effectively coordinate the provision of carepost-hospitalization. You’ll need patient advocates who work withfront-line staffers to promote patient satisfaction to drive HCAHPSscores. Organizations will need
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