(Answered):Module 05 Course Project The System Support . . . .

Question Description

Now that you have all of the hardware, software, and networking functionality installed and set up, Initech would like a way to handle any work tickets that come in. These work tickets will include things such as creating new user accounts, fixing hardware issues that arise, installing additional software, troubleshooting software issues that arise, troubleshooting network issues, and any other issues the end user reports. In addition, Initech would like a knowledge base of frequent issues that may arise, so that end users can troubleshoot issues themselves.

In 3-5 pages, provide the following information:

• Create a ticket tracking system
  • Will you
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