(Solved) : Need Help Create Simulation Problem Using Arena Software People S Software Company Set Cal Q37802342 . . . .

ONLY need help on how to create the simulation for thisproblem using Arena Software.

People’s Software Company has just set up a call center to providetechnical assistance on its new software package. Two technicalrepresentatives are taking the calls, where the time required byeither representative to answer a customer’s questions has anexponential distribution with a mean of 8 minutes. Calls arearriving according to a Poisson process at a mean rate of 10 perhour. By next year, the mean arrival rate of calls is expected todecline to 5 per hour, so the plan is to reduce the number oftechnical representatives to one then.

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