On a busy weekend, you have forecasted that 10 percent of yourdining room reservations will no-show. Create notes that you woulduse to explain to your reservationist why he or she should continueto book reservations when you are past capacity. How are you goingto handle guests that show up with a reservation and you areoverbooked?
Hospitality Law Class – from the book
Hospitality Law: A Manager’s Guide to Legal
Issues in the Hospitality Industry, 5th Edition
Stephen C. Barth,
Diana S. Barber
Expert Answer
My note to the reservationist – Based on our historical recordswe have forecasted that 10 percent of our dining room reservationswill be no-shows.
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