(C-1): Productivity Improvement at the Heavenly CoffeeShop
The Heavenly Coffee Shop offers high qualityand unique coffee beverages in a “down home”, casual atmosphere.They are located in a rural area of Geneva, Indiana. The closestStarbucks is 23 miles away – so Heavenly regards itself as theclosest thing to a Starbucks in the Geneva area and, in fact,patterns their product / service / atmosphere afterStarbucks.
Heavenly offers a variety of coffee drinks, includingseveral types of Frappuccino, espresso, lattes and, of course, aplain old cup of coffee, which they call a “JOE”. Heavenly sold anaverage of 56 cups of “JOE” per day during the early
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