6. Marketing Channels Add Value
Factors that can affect customers’ perceptions of a product or service offering include:
The consumer services offered: information or advice, the attitude of sales personnel and the availability of a credit.
The convenience of the outlet in terms of opening times and locations.
The depth and assortment of an offered stock.
All these factors above are provided and controlled by the middleman (intermediaries) and are critical in adding value to the basic product.
Types of Middlemen
There are a number of different types of middlemen acting in marketing channels. There are important differences
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