which metric is the best indicator of a company’s operating performance ?
Expert Answer
The best way to see the company’s operations is “Customer Satisfaction Score”
There are many metrics that can be used to measure this – VOC (Voice Of Customer), CSAT (Customer satisfaction), NPS (Net Promoter Score) etc. It is important to measure customer satisfaction for every function and every service of an organization and to do it for both internal and external customers over a period of time. Apart from the primary objective of knowing how well the organization/function is serving its customers, this score and its
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