Your VP of Operations has just come to your office to discuss the need to train his employees on the new ERP system recently implemented. You remind him that training did occur, last month. He says” well, t obviously didn’t work, did it?” and suggests you find another way to training his people, or do the training all over again. You ask what the problem is and he says that they are making a lot of mistakes and orders are going out to customers all wrong, causing a lot of order returns and unhappy customers. You suspect something else may
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