What does TQM mean in business?
Expert Answer
Total quality management ( TQM) is amanagement science approach in which quality of goods and servicesmust be ensured to deliver value to the customers. It was popularby Walter A. Shewhart as statistical quality control . In thisapproach, each stage of production will be strictly followed byquality guidelines and cautions so as to get a quality havingproducts at the end. Now a days , this term is widely used toemphasize on quality centered approach of a product or servicesprovider.