13. What is the difference between an “incident and a “problem”? What is the main difference between “incident handling” and “problem management”? 14. What is MBTI? What are the dimensions that are evaluated by it? 15. Explain Theory X and Theory Y in dealing with human resources. 16. What does the two-factor theory of Herzberg suggest? Give an example for each 17. What are the main barriers to organizational learning after a project is over? 18. Explain what is a “differential” backup and what are its strengths and weaknesses.
Expert Answer
Ans 13. Incident is an unexpected event that
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