(Answered) : Management Information System MIS 201 1) Define SCM and how it can benefit Zappos. (1 Mark) 2) Explain CRM and why Zappos

Management Information System MIS 201

1) Define SCM and how it can benefit Zappos. (1 Mark)

2) Explain CRM and why Zappos would benefit from the implementation of a CRM system. (1 Mark)

3) Demonstrate why Zappos would need to implement SCM, CRM, and ERP for a connected corporation. (1 Mark)

4) Analyze the merger between Zappos and Amazon and assess potential issues for Zappos customers. (1 Mark)

5) Propose a plan for how Zappos can use Amazon’s supply chain to increase sales and customer satisfaction. (1 Mark)

Tony Hsieh’s first entrepreneurial effort began at the age of 12 when he started his own custom button