This is a sample of some data from a market research report. This clinic is situated in a medium to high socioeconomic neighborhood.
There are four doctors in the clinic, two nurses and two administrative assistants. The administrative assistants schedule appointments and take care of checking in patients. The clinic uses text messaging to remind patients of their appointments and to follow up on any questions. The nurses convey any questions to the doctors and will report back to the administrative assistants on what to tell the patient.
The research question was:
How satisfied are patients with our clinic and what can we
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