What is an example of an instance of your organization where customer service was improved through process improvement? Minimum 250 words.
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Ans: We are working in an organization where we provide books to our customer specially academics, means basically we are a publisher who used to sell its book either directly to end customer or sells it via distributors.
Issue in customer service: Our customer often receive orders in delay and proper tracking of the order status was not possible and this we were not able to provide the proper status of the order to the customer, so
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