United Airlines: How Do We Get There from Here? How do we getthere from here? That’s the question three successive UnitedAirlines CEOs, thousands of employees, tens of thousands ofcustomers, and a sim- ilarly large number of investors have beenasking themselves for several years. All travelers have stories totell, and those told by some of United’s passengers sound likeclips from a horror movie. Some passengers were held over for 20hours in a military barracks in Canada, at one point all flightsacross the globe were canceled due to a computer glitch, andchampion golfer Rory McIlroy’s clubs were lost on the way to
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