Pam, the manager in the education division, was concerned abouthow work was being processed in the office. She finally called ameeting to outline what was going to be acceptable and notacceptable in terms of work process, although she knew many on theteam did not agree with the process flow. Although several peopleon the team were convinced that this was not the correct way to dothe work, they did it this way anyway because Pam had______________ power.
A.
coercive
B.
informal
C.
legitimate
D.
reward
E.
referent
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