(Answered) : Q54 Mcburger S Fast Food Restaurant Drive Window Single Server Takes Orders Intercom Also Q30676862

Q54

McBurger’s fast-food restaurant has a drive-through window witha single server who takes orders from an intercom and also is thecashier. The window operator is assisted by other employees whoprepare the orders. Customers arrive at the ordering station priorto the drive-through window every 3.6 minutes (exponentiallydistributed) and the service time is 2.4 minutes (exponentiallydistributed). Determine the average length of the waiting line andthe waiting time. Discuss the quality implications of your results.If you decide that the quality of the service could be improved,indicate what things you might do to improve quality. [4 Marks]

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