Scenario details
Jacket Frenzy is a small clothing manufacturer, specializing increating custom, one-of-a-kind jackets. They exclusively sell theirproduct through their online store. Jacket Frenzy is run by a teamof three staff members: April, Beatrice, and Claudia. April andBeatrice work together to manufacture jackets. Claudia managesorders, sales and delivery.
Process improvement
The team want to improve their quoting process to reduce timespent waiting for customers to approve quotes. They would like tostart manufacturing immediately for orders that they might be ableto sell in future, even if the customer does not go ahead with theorder. That is, they would like to change to the processesindicated
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