One of the customers, who comes in almost every week, alwaysseems to be rude and impatient with you. After several weeks ofbeing treated this way, you are starting to get upset. Which of thefollowing would you most likely do?
Expert Answer
One needs to find the reason (rootcause) for this rude behavior and address it to resolve. There canbe no other way. So, the correct alternative should be to ‘Askthe customer why he is dissatisfied and ask if you can do somethingabout it‘.