W. W. Grainger, Inc., is a leading supplier of maintenance,repair, and operating (MRO) products to businesses and institutionsin the United States, Canada, and Mexico with an expanding presencein Japan, India, China, and Panama. The company works with morethan 3,000 suppliers and runs an extensive website(www.grainger.com), where it offers nearly 900,000 products. Theproducts range from industrial adhesives used in manufacturing, tohand tools, janitorial supplies, lighting equipment, and powertools. When something is needed by one of its 1.8 millioncustomers, it is often needed quickly, so quick service and productavailability are key drivers to Grainger’s success.
Grainger works with over 250 suppliers in the
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