(Answered) : Respond To Classmate Dis 1

Question Description

Michelle Hart

Manage Discussion Entry

When developing a strategic plan it is important to choose metrics that can be measured. “Objectives must be measurable; that is,some objective metric must yielduseful data indicating that an objective has been met” (Abraham, 2012, p. 7.3). If an objective cannot be measured, can it really be achieved?

I think an organization might consider monitoring productivity metrics when strategically planning. For example, at my company we take inbound technical support calls. Some large metrics we look at are utilization of our team members, abandon rate percentage of calls, and service level which is how fast we